Frequently Asked Questions
Who can policyholders contact if they have any questions?
Policyholders can contact Absa Life Botswana on albclientservices@absa.africa or +267 3625900.
How do I get a quote or buy a policy?
To receive a quote go to insure.absalife.co.bw and click on "Get Quote / Buy Policy".
Just follow the steps and you will be able to get a quote and complete an application directly.
Can I take out a policy for my extended family?
The person whose life is being insured needs to do the application and answer the questions directly. You may not apply on their behalf.
They would need to answer all the health questions and confirm the declaration at the end that all the answers are truthful. The debit orders may only run off the insured life or their spouse's bank account.
Can I add my spouse, children, parents or grandparents to my policies?
No. We only offer individual policies, so each person has to apply individually.
They would need to answer all the health questions and confirm the declaration at the end that all the answers are truthful. The debit orders may only run off the insured life or their spouse's bank account.
When is the first payment deducted?
Your first payment is deducted on the first salary date, on or after the policy start date.
Where must I go to have an HIV test?
Lancet Laboratories perform the HIV tests. Please visit your closest Lancet branch.
Can I change my policy details online?
Yes, you can make changes to your policy at any time by going to our website and logging into myabsalife.co.bw
What else, other than life insurance, is included in the Absa Life Botswana premium?
Nothing. We have not complicated our products by including all sorts of hidden investment products and items that even people with a financial degree can't figure out. You decide what cover you want. We provide the lowest premium. If something happens to you, Absa Life Botswana pays out the amount you have insured based on the terms of your policy. No hidden clauses; no fine print; no complexity.
How do I make a claim?
To make a claim, the policy owner or someone acting on the owner's behalf simply needs to provide us with the necessary documents. We understand the grief that you and/or your loved ones must be going through, and will ensure the claim is handled appropriately. Kindly email us at albclaims@absa.africa to start the process. For alternative contact details please click here.
Who is the underwriter of your policy?
Absa Life Botswana (Proprietary) Limited is the underwriter of your policy.
More questions Show all answers
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When will cover start?
On your selected policy start date.
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How do I increase my cover?
You can apply at anytime to increase your cover by going to our website and logging into myabsalife.co.bw to make the changes online. However, we're not obliged to approve the increase. Our approval will depend on several factors such as your state of health.
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How do I change or add a beneficiary?
How do I change or add a beneficiary? You can change the beneficiary on your policy at any time by going to our website and logging into myabsalife.co.bw to make the changes online.
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How do I change my banking details
You can make changes to your banking details at any time by going to our website and logging into myabsalife.co.bw.
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How do I change my contact details?
You can make changes to your contact details at any time by going to our website and logging into myabsalife.co.bw. By keeping your details up to date, this will help ensure you receive our communications.
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Will my monthly payments be increased?
No, the rates used for our Absa Life Botswana products are all flat rates.
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What is Cash Back?
Our cash back offers you 20% of your premiums back every 5 years.
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Does Absa Life underwrite at claims stage?
NO When you claim, like all insurance companies, all that is required is to ensure your claim is valid based on the answers you provided on the medical questions. The lack of standard medical testing at the start does not mean any extra checking at claims stage, just less hassle at the start.
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Does Absa Life offer financial advice?
No. We do not offer or profess to offer that Absa Life Botswana can do your risk planning for you. If you are unsure, please approach a registered financial advisor.
At Absa Life Botswana, we start from the premise that you know you need life and disability cover based on the other risks we insure. We then enable you to buy this directly online in the simplest way possible, and at the lowest cost.
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Can anyone around the world buy an Absa Life Botswana policy?
At this stage, Botshelo Life is offered to anyone with a Botswana bank account who does not reside in any one of our specified countries presented in the application process.
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Will I be required to go for an HIV blood test?
As advised during the sales process, we require you to have an HIV test done in order to remain on comprehensive cover.
This test needs to be done within 3 months of your policy start date. The test can be done at any LANCET Laboratory. You will be required to present proof of ID and your policy number when going for your HIV test. No other supporting documentation is required. Note that tests done directly through a doctor will not be accepted.
If we do not receive a negative HIV test result within 90 days of the policy start date, then your cover will be limited/cancelled as reflected in your policy terms and conditions.